Jackson & Perkins Tracking Order Status

Update 8/16/22: I am increasing to three stars. I did receive a full refund as J&P promised. The stars will remain low because my rose garden is a huge disappointment. 24-36 years ago I had the most FABULOUS J&P rose garden. I selected the roses I wanted by browsing a local J&P test garden. I purchased approximately 30 br plants from local nurseries. The roots were packed in wet sawdust and sealed in heavy plastic. All survived and did excellent. We enjoyed full bouquets in every room throughout the summer. Recently, we relocated back to the Pacific NW and I was excited to plan another rose garden. I studied the J&P online catalogue and selected 8 roses. Very disappointed with the packaging and shape of the plants. Many broken roots and canes and only some we paper. 4 had to be replaced because they appeared dead after a month (only one I had selected was still available by that time). I insisted one of the climbers be replaced because what I received (for $40) was a tiny thing in a 4 in pot that I could have picked up at the corner grocery! Customer service was okay to deal with but weary and disappointed to get the plants in the ground so late. Here I am 2-3 months later and so far, 6 of the eight are not the rose I ordered. I planned my garden for color (purple, salmon, yellow, dark red, soft pink...) and fragrance too. What I ended up getting is a rose garden with a variety of pink roses from violet/pink to magenta. It's like J&P slapped tags on un-sold roses to get them out the door. The yellow hasn't boomed yet so it will be interesting to see how it comes out. After month of planning and waiting, my lovely rose garden is a huge disappointment which is also how I feel about J&P. From now on, I will only purchase from a local nursery.

For 3 years I buy the plants with Jackson and Perkins and I am very happy. This company has shown me to be serious and their roses are exceptional.

I wrote a review for the bella'roma rose being a slow grower and strangely after two weeks it still hasn't posted to the alleged "five star" review page. Also, the newest rose that I received from J/P, the white dawn, looks dead on arrival. I think I'm done with them and will stick to my nearest nursery.

I have updated my rating to reflect a prompt response from J&P and being given a full refund. I haven't ordered from J&P in quite a while and their quality has definitely gone down. I am honestly flabbergasted at how SMALL the two roses I received are. For $32 a piece, I would expect plants that are taller than 4 inches, all of the canes are thinner than a pencil. The Dianthus I received is bigger than the roses. Used to be they shipped large, blooming size plants. I certainly can't plant these into the containers they were meant to go into. Very disappointing. (their description does say "2 Quart container" but these are not even fully rooted into the 2 quart container)

If your roses grow, lucky for you. If it doesn't, forget their 1yr warranty. We bought two roses, one grew after a couple of weeks, the other didn't. We emailed J & P and they responded right away recommending the use of a Epson salt solution and waiting 8 weeks. We did both and still no growth on the second rose. We emailed them and waited a week and received no reply. We waited another week and emailed them again. Still no reply. It was obvious that they were ignoring us.