Insulation & More Tracking Order Status

Good quality, arrived on time. Did what it said it would!

Responded well and quickly to order.

It's not very often I leave a review but this time I will. I was looking for pipe insulation and this company had everything I needed. Would definitely recommend them.

Having made a complaint and written a previous review for Trustpilot, I was delighted when the proprietor telephoned me, apologising for having sent too little of the product External Use Armaflex Pipe Insulation (Black 2m). The member of staff had been off sick, which explained the delay in dealing with my original contact to them. Not only did they refund the money for the product which was missing, they were also kind enough to provide me with 10 straps to secure the insulation material for free. Top marks for customer services. I will be delighted to return to your again when I have need of your products.

Unfortunately, they sent the incorrect cover and jacket for my hot tub but the return was free and reasonably smooth so no issue there. I did not reorder as the materials used are extremely strong and good quality which makes them quite heavy, too heavy for a disabled person to remove and replace on a daily basis. I hope this experience will encourage the company to inform buyers of the weight on the website.