Instant Pot & Appliances Tracking Order Status

Excellent service from Instant, Had a technical issue, got a response back the same day and all sorted. Super communication from Jordan. thank you. Highly recommend

Love Instant Pot. Efficient cooking and energy saving appliances. Their customer service help is very efficient. They help as much as they can.

Customer Service at Instant Pot is absoutely Brilliant. HATS OFF TO JORDON!!! I recently contacted them about my airfryer, and how it was faulty. He's worked so effortlessly, and ensured a replacement as been sent out. Please Instant pot make sure that he is recognised for his brilliant work

Almost impossible to use website. Purchased the Superior Slow Cooker because of recommendations in magazines and on retail websites. Delivery arrived. Opened box. Packaging was excellent. Product looks well manufactured and assembled. Hence the 2 stars. That's where it ends. The only instructions provided was a booklet 10 pages worth. No instructions other than scan a code to get started. Data usage. Next scan to download Instant brands Connect App. Next scan to visit Instant brands UK Youtube channel for useful (Not) videos. Next scan to connect Instant Pot UK Facebook Community. The actual user manual on their website, once you can find it. Transfers you to a .Com site which then transfers to a UK.instantbrands. Is 139 pages in length. So I won't be downloading and printing that anytime soon. Back to the booklet. Aptly named Getting Started Guide. 2 Important safeguards 8 Warranty Important safeguards Is READ ALL INSTRUCTIONS There are not any, other than scan to access using a smart phone or via a web address. For those without a smart phone or internet access, it would appear to be tough luck. Then what follows in the booklet are pages headed WARNING with DO's and DO NOT's Followed by SAVE THESE INSTRUCTIONS They are not instructions. Then follows the Warranty Limitation and Exclusions Basically the Warranty is worthless as it excludes everything, including 'Use contrary to the operating instructions', (of which there are none with the product or within the packaging). You are then invited to register your product as follows Product Registration Please visit our FAQ page, as we may have already answered your questions. For all warranty inquiries, please submit/attach the following required information: An image or screenshot of your purchase receipt, displaying the date of purchase An image of the silver, rectangular sticker located on the back of your product Reason for Contact Topic The topics cover Product information and recipes General Enquiry Order Enquiry Trouble Shooting and Support Change of mind returns But no actual method of registering your product warranty. You are asked to enter in a description box what the issue or problem is you are having with your product. For this you will have to telephone and be in a queue for (how long is a piece of elastic), a lengthy period of time. When someone deems to answer the telephone you are informed that the line is for Warranty Service and not for Warranty registration. Please submit an email to customer services. Product is being returned to retailer for full refund, due to lack of user instructions.

Got a positive reply from the company. Really cooperative they will replace my insta pot