IMALENT Tracking Order Status

I brought a torch directly from IMALENT because of their supposed returns policy. I was not impressed with the brightness and emailed them as to the returns address. They initially said they are not based in the UK and cannot accept returns. I wanted to return the torch so I copied and pasted their returns policy. They then offered money off other torches in their range. I asked repeatedly to return this torch. Eventually I'm given an address to an industrial site so I posted it tracked and signed for. They now say they haven't received it despite the post office confirming it was delivered and signed for. I wish I had checked this site before buying their product. I still don't have a refund. I think their returns policy is fake as per the reviews above. I would never buy a product from them again. I advise anyone wishing to purchase an IMALENT product to look elsewhere. Terrible people. Terrible service.

I ordered a replacement charger for one of the larger torches. Paid my money, got an email with details etc. courier didn’t deliver the charger. I got a confirmation email from the courier to confirm that they’d lost it. Sent this to Imalent and asked for my money back. Two months later and they are still fobbing me off with excuses. I know the charger wasn’t expensive, but they should just accept the evidence I have provided and give me my money back. Terrible customer service.

I dropped an MS03 light from a height of 3 feet and the bezel broke off the light along with the lens and reflector. I contacted Imalent about this asking for their help. Their response was to have me purchase a head section for $75.00 (The light cost $129.00). To me this was insufficient because the light was NOT abused in any way. The light simply failed to withstand a fall from a height they claimed it could sustain. I bought a lot of lights from Imalent and they gave zero consideration to this fact and because of this I will not buy another light from them. If you buy a light from them make sure you do not drop it because you will be forced to purchase a part that they should have provided free of charge.

My ms18 is only a little over a year old and the battery is already booket, consideret the price point, that is insane, i afsked for a discount and were offered 20% off, poor service, and no respekt for customers, the new ordered battery delivery time is over 6 weeks

I place an order for two items MS03 and MS18 and got my items in perfect condition within 7 days. Got a phone call from thier friendly customer service a while after i place the order and updated me with my order all the way and was not worried or concern with my order. No lag or delay and im very satisfied with thier products and services. 5 stars!