Genshin Impact Tracking Order Status

All in all, great company and wonderful games (specifically Genshin Impact). Their customer service is friendly and helpful, and the game quality is gorgeous with an interesting story and characters. Their wishing system and character building does take a lot of grinding (that can be skipped by paying, which I don't usually do), but playing for free is absolutely viable and the grinding isn't too bad (except for artifacts). I will say that their game (Genshin Impact) does take up a ton of hard drive space as a heads up. I was not able to download it onto my laptop because of the sheer size of the game, but I play it on the Playstation and it works great there.

Just worse. It’s really worse than you ever thought, my account got hacked on February and I immediately requested their CS to get my acc back, and I got it a month later. But the problem is, I saw that the hacker have already linked their account to PSN account so I decided to request to unlink their PSN account from mine and I’ve told them that it’s not mine so I can’t give most of the information to them. BUT THEY SEEMS LIKE DID NOT READ THE EMAIL THAT I SENT, like they just reply “sorry, the information that you give is incorrect and blablabla”, HOW WOULD I KNOW THE CORRECT INFORMATION IF IT’S NOT MINE?? Like seriously Hoyoverse, your game is really good but just a simple thing like this, just read my damn email and at least reply in a more sense way, like how come such an amazing game like this have a POOR VERY POOR CUSTOMER SERVICES? So in the end, I give up and I just request the permanent deletion so neither me and the hacker can get the account. It was really nice that I can enjoy the game and the storyline until I got this problem. Sorry Hoyoverse, but you ruin this game with your poor Customer Service. Gonna move to Tower of Fantasy, Adios!