Hosting 24 Tracking Order Status

Update - two days after original review. Raising from 1 star to 3 stars. - They did finally resolve the issues. I have had their CPanel service for almost a year now. Overall the service has worked, but support is almost non-existent (as referenced in loads of other reviews). I have an issue where when a major upgrade to WordPress is released, attempts to update to a major version results in an incomplete update and a critical error on the website. After going through this on several major updates I decided to try and get this issue resolved. After a week of being told to change terminal options, and repeatedly explaining the actual problem, I finally set up a "test" account, and walked the rep through the failure. She also duplicated the failure, and was able to get the tech people to look at it. They came up with a fix, that worked. Never told me what they did. I was happy, but skeptical. I deleted the test account and set it up again. The updates were still failing on the new account. The old conversations were ended. I had to start over again. I provided some details, and told them all the information was provided previously - I would not go back and start over again for the 10th time (this has taken place over a week now. I was told it was referred back to their technical team last night, I would be updated when they heard anything. I woke up this morning and again: Your conversation has ended Send us a message I can't start all over again. I told them yesterday I wanted this escalated to a manager. They do not seem to have any escalation procedure, no trouble ticket system, and the tech team is totally isolated from the customer.

I used hosting24 before shifting to site hosting club. Hosting24 is overpriced and performance is too bad. I don't recommend

I have been a customer for over 6 years now so I'm sorry to have to write this review, as I've never had such a bad issue before this point. 4 weeks ago on the 25th of Feb, I got user reports that DB errors were occuring and that the DB authentication was revoked. That's strange as I haven't changed anything for a while. Upon further investigation and unbeknown to me my hosting IP had changed completely which was causing these issues. After I worked that out and corrected it all was well, I followed up and found my hosting was transferred over to new servers which caused this migration. On March 9 I reached out to you again that after this migration I was unable to access certain parts of my hosting specifically definers in the MySQL hosting DB, as when reimported from the migration had been changed to root user, which I don't have access too. After discovering that with support, all they would need to do is go in and change these definers back to how they were. This fix should have taken maximum 10 minutes. I followed up the next day and got told "Our team is currently working on the issue! I have sent a follow up regarding this and we should be getting an update within the day 🙏" I got no follow up with the day so followed up again 3 days later, and was told it was under investigation but would get a response any time soon. On March 14th still with no response I followed up again, again with no response from the investigation. On March 17th I followed up again and again got told "Thank you for waiting! I checked and see that your case is still under investigation by our specialists. As soon as there will be any update, my colleagues or I will inform you immediately blush" I've now reached out 4 times to solve a trivial issue that HOSTING24 caused when they migrated my shared hosting to a new IP.

thanks! Nice site. Good prices. Quite good conditions. Nice equipment.

Thank. Service norms. Steep prices. Excellent conditions. Fast equipment. I liked everything!