hOme Labs Tracking Order Status

purchased $650 commercial dehumidfier from homlabs; coils started freezing up after 11 months; not a user issue nor was it due to conditions (clean, heated basement); unit was replaced but 2nd unit had the same issue 12 mos. 1 week later; was told could get 20% discount but then told the unit was "out of stock"; first of all, I don't believe out of stock...there is was a defect with these units; 2nd, I should have been offered a full replacement of a comparable unit but I was not; no more homelabs for me

I purchased a hOmelabs 4,500 sq. ft. dehumidifier through Amazon on January 6th, 2023. The dehumidifier failed on July 27th, 2023. The unit worked but the water would bypass the collection bucket and come out around the side and onto the floor. Since I was away from home, this caused our house to be flooded with water. The bucket was not full and the cut-off sensor was working. I contacted the seller through Amazon and had to call Amazon and ask them to step in. On August 2nd, 2023 I finally received a response. A replacement was sent on August 3rd, 2023. On June 24th, 2024, the replacement dehumidifier began having the same issue. Since I didn't trust the unit, I thankfully had the unit sitting in a container that collected the water so it did not flood the house. On June 25th, 2024 I contacted the seller through Amazon but have yet to get a response. On June 28th, 2024, Amazon began reaching out to the seller but has not received a response. Multiple messages and phone calls were sent but unanswered. This is now the 2nd unit and both have failed within a year.

You get what you pay for, which isn't much. We bought (2) of the 8000btu smart window units. They both failed after 6 months of use and were warranty replaced, only to fail again after another 6 months. Rinse. Repeat.

First unit failed after first summer.they did warranty it and sent me another one and it stopped cooling before end of the summer.contacted them and they said you only get a 1 year warranty and nothing they could do..almost a 600.00 unit..they are junk...14,000 but window unit..do not buy..will never buy anything with that name on it again and surely will never recommend to anyone.....

Ordered a Homelabs HME020003N 5000 BTU air conditioner last month via Amazon. Read good reviews for my 10X12’ bedroom. Very BASIC unit, but it’s a small bedroom. Everything works fine……IF you like sleeping (or trying to) next to an idling jet-engine outside your window! There are some reviews already about the noise factor, so I can’t complain about it. Would be nice if the fan speed could be turned down below the pre-set low speed via a knob or dial 😊.