HMV ONLINE/エルパカBOOKS Tracking Order Status

Normally, it takes more than a week to fulfill the order (Be it 3 CDs or 10 CDs), then 1 more week to despatch it. Back to back at least 2weeks lead time. When you contact the customer service, it is always the same reply that they are very busy and seek customer’s patience and understanding. So be extra super-patient otherwise give it amiss.

Good range and decent service but... most items show a dispatch of one or two working days - not once have they dispatched an order in that timeframe. I always have to chase them and they only dispatch once I do. They respond sayinb they're very busy - if so then update your dispatch times to match.

Estela Garcia

My order arrived today. I placed the order November 10th. Received with a big massive thank you. I'll be ordering from them again.

I found hmv.co.jp not long ago and was skeptical about buying used items from them but it ended up being great! I buy a lot of albums (CDs) and usually buy from Gmarket but I found hmv's used items section which was full of albums in ''A'' condition for 5$ and less. I ended up buying 23 albums for a total of ~130$ shipped. I got my order in a few days, and since I paid on average 3$ per album (instead of 25$+) I expected some damage but everything was in 10/10 condition. I couldn't believe it. They're all like new! They also packaged everything very well and each album was put in a plastic sleeve to protect them from scratches. Only con I can think of is that they sometimes recalculate shipping after you paid, since they don't have the exact weight of the items.. When I paid my order was 110$ but they recalculated and it ended up 130$, so be careful with that. But except that they're great, I'll definitely buy from them again!