Hello Yumi Tracking Order Status

The baby food- amazing (although I agree with most recent reviews that it has gotten watered down the last 2 weeks). Customer service- TERRIBLE. They make mistakes, they don't get back to us, the food might arrive Monday, it might arrive late Wednesday and most recently it arrived Thursday. SO unreliable which sucks when you're a full time working parent. One time the seal was broken on a jar, another time the jar was unlabeled. It's just been a poor experience which is a shame because the food was great- they pack in protein, fiber, greens but it's like snuck in there so my son loved it and was getting nutrients. Recently they sent some vague email about how they are changing their food service and our subscription would be suspended but the details on the change were so confusing and vague. Would not recommend the hassle and headache.

Very bad company. they change your order according to their stock without asking you first (they usually send soups instead of more expensive items), the food is not good, bad service, money wasted.

Yumi is a great company that cares about what I feed my baby. I like the fact that everything is organic and I can trust that my baby is getting the best nutrition available, and ingredients that are fresh and wholesome. Yumi is also very responsive if you have an issue with your order. We had two boxes ship with issues when they arrived, but when I got on the chat with Yumi, they handled my account and immediately escalated the issues. The only downside of the two encounters is that because Yumi prepares enough food for the boxes their shipping that week to prevent waste, if you have an issue there isn't a way to get another box for the week. We've supplemented with different food we purchased at the yumi shop, but it is a let down when it happens.

It's amazing to not have to worry about what to feed Henry. He is my second baby to use their products, and both have loved nearly all the flavors.

Love the quality of the food for our little ones!