GreatMagazines Tracking Order Status

You have to wait a little bit longer, but I received the magazine and I am happy. I don't know why everyone is so negative about this company.

I have used Great Magazines for a gift subscription for a number of years. I decided to renew this after receiving a reminder letter in post. Unfortunately, I was unable to do this online as it stated that the promotion had expired despite it stating it was valid for 15-days from the date of the letter 15-Feb. So I had to call Great Magazines. I'm not too sure the call centre is located in Market Harborough. The call centre analyst placed me on-hold after each question. Stated they accepted AMEX which then turned out they didn't. The whole process took about 15 mins which I will never get back.

I subscribe to 3 magazine, all of which are a good read. However the service is offshore and there is room for significant improvement.

They seem to be having issues with the That's Life app at the moment - either magazines don't turn up in time or they ask me to pay when I already have a subscription. I gave up and bought the magazine down the newsagent.

I have two digital subscriptions with them. A recent change of address including my email, even though changed via their app has lead to me not being able to login to view the magazines nor reset passwords etc. No response from them for over a week now, they can't even meet their own 5 day max limit on responses.