Gracious Style Tracking Order Status

Absolutely ridiculous policy of NO CANCELLATIONS on orders, I submitted an order only to learn that it will take 5 months to fulfill. In what world, is that reasonable with a no-cancel policy and no advance notice of extended fulfillment situation?

Ordered 3 bookcases here over a different company with the same product. Wish I had chosen differently. My order came and it was all wrong. They gave me things I didn't order and didn't give me all of the things that I actually DID order. Customer service is only available through email and they answer relatively quickly, but don't actually provide a solution or specific information. Rather a generic "thank you for your patience, we are working on it". It's been over 2 weeks and I still don't know if I will ever get my original order, and yet I paid in full for it. I don't know what else to do. I do not recommended this place.

Herend piece shipped with no box or certificate. No way to authenticate this is a real piece of Herend. It was purchased as a gift. Looks like I got it at a Hallmark store. Very disappointed. Emailed support and reply stated no boxes and no certificates. Hard to believe Herend is ok with this.

One of the bowls I received had a manufacturing crack only visible once the bowl was washed and water soaked into it. Since there was no damage to the packaging and everything looked fine I didn’t save the packaging. Gracious style are refusing to handle my claim because they want to file against UPS but it’s not a shipping issue it’s a manufacturing issue. Very frustrating - I DO NOT RECOMMEND - poor business. Expect more from a fine furnishings supplier!

Would not order from this company again. I did my homework called and emailed them prior to placing an order, to ensure I could get my order in time for my husband’s birthday. They assured me by email and verbally that they would deliver in time, I followed up times via e-mails and verbally. I was willing to pay expedited shipping from their NY warehouse to make it happen. Long story, despite numerous emails and phone calls to them, my order arrived 3 days late. They opted to send it via ground shipping (10 days). This is unacceptable at every level. Pay a little more but find a supplier who actually puts the money with a mouth is.