Shippo Tracking Order Status

I absolutely LOVE Shippo!!! I own a small business and Shippo has made our shipping a lot easier!!! Their shipping prices are great, compared to the post offices!! I Highly recommend them & Thank you Shippo!!!

We used Shippo for 8 years and it has come to what appears to be a sad and abrupt ending. FedEx overcharged us by nearly $500 for what should have been a $68 shipment. We opened a "dispute" with Shippo and after 20 days, Shippo could tell us no new information. They refused to send us the itemized invoice, would not let us talk to FedEx ourselves, and ignored requests for proof that they were actually in conversation with FedEx. Our bank advised us to open a dispute as we had zero information on the charge and were not getting any information. Immediately after opening the dispute, Shippo "shadow blocked" our account, ruined our operational shipping flow, and refuses to continue any conversation until the dispute is dropped. We're not going to pay for an illegal charge- I guess we'll have to switch over to Pirate Ship like so many other people here :-/. It's really a shame that Shippo wouldn't just communicate better to resolve this amicably with transparency. 7/31 UPDATE: Shippo reactivated our account, but there is no movement on the dispute. I hope it can be resolved. The invoicing system is severely lacking in shipment details. Sometimes there's just a single line charge with no explanation that doesn't match shipments.

Ended up closing my account. I had to pull teeth to get a refund I was owed - chat rep was slow and took over 30 minutes - and they actually held onto another refund for 2 years before I discovered it; never once in those two years did they even let me use it as a credit toward postage. Further support reps said sorry but condoned this behavior. Pirate Ship is a lot better since their site is more intuitive and their support is responsive.

I do like how easy it was to set this up and plug it into my Wix account. MY shipping costs are generally low do to low weight of shipped goods and domestic sourcing but even with that I did notice odd charges. You have to really pay attention to this which makes it inconvenient. I did get good customer support and refunds when i complained about things but it took time and sometiems felt like it wasn't worth the effort.

Good prices, but not too many options for customization of your orders.