KeySmart Tracking Order Status

They never sent me anything I waited for month. Extra star because at least I got refund.

Ordered in August, order didn’t ship until late September. They refused to respond to emails through their customer service form. In fact, they didn’t actually ship my order until after I had opened a chargeback via my credit card company.

Update: After a bit more than two months we have been contacted and received 'quick' help, an apology (in addition to the one below), a we're sorry voucher and even our order. It needed to be shipped to Germany(twice because we moved in the meantime) and all in all in took about 3 month but it's done now. We would have appreciated some more communication on the way. Despite all troubles, we'd like to highlight the quality of the product, which we're happy with. Original post: After good experiences with their products some yeaes ago, we odered some products in August since the old ones stopped working and had been informed that it would arrive until September 11. That was almost a month ago. We haven't heard anything. Multiple attemps with varying attitudes if contacting customer support remained futile. They suggest to message them on instagram, which we did and got actually a response asking for details. We were then told that a representative has been assigned to our case. We neber heard anything else. We do not know if that representative is even real... All in all we feel scammed.

Brillant product, wonderful Customer Service

Bought a card that wouldn't charge, but I had some great customer service to help me solve my issue (wrong wattage charge) and now it seems to work perfectly fine.