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Like so many others I made an honest mistake thinking I was booking direct with an IHG hotel. I paid £312 for a booking 17 days away then realised the hotel was not in London but the USA (there are two Holiday Inns in Walton). I quickly cancelled and they confirmed but only then did I realise I was dealing with getaroom.com. They confirmed my cancellation by email but charged me the whole amount - so no refund. ****Update : I emailed customer services and -to my surprise - they were quick to respond and were courteous. I received a full refund which was paid into my account today 6 days after my cancellation.So, in my case they accepted my reason for cancelling and put it right. I only hope they do the same for others. Thank you Shahana and Aman.

I urgently need your help, SCP. I just sent an email to your support address and I hope you can assist me and respond as soon as possible. Thank you for your attention to this matter

Buenos días hice una reserva anoche y hoy quise cancelarla me figura cancelación pero mi duda es el total refund que llegue a mi tarjeta y este echa la cancelación R5187650589 Llame y no encuentran reserva ni cancelación quisiera si me pueden contestar que está cancelada como dice en mail y que no me van a cobrar por esto que será echa la devolución en la tarjeta.

Update ******* this has now been resolved thanks to Cheryl. A full refund has been agreed. I have updated my review to 4 stars due to the customer service which was prompt, friendly and I was kept fully updated while being it was being investigated. However, the fees should be more transparent to avoid this in the future. To confirm payment and then see the figure has doubled is really not a positive experience ******** The same has happened to me. Looked like I was on the hotel's website. Room for 2 nights at £100. Payment went through ...£199!!!! I have emailed them (straight after) requesting a refund and cancellation and I am hoping for a resolution. However from reading past reviews I am very concerned that this may not happen!

Après négociation ils m’ont remboursé une bonne partie des frais et taxes prélevés. Le customer service était professionnel.