GamUSA Tracking Order Status

Gamo Refused to honor their Return policy. They Lied to me 4 or 5 times. Then they stole/sold my Credit Card info. When I tried to cancel/modify my order within minutes of submitting it, I discovered the claimed "Cancel" button did not exist. So I wrote them and wouldn't hear back from them for 5 days. Meanwhile, I called three times before I got thru, and was told they'd sent me a prepaid return label once I got the already shipped package. I was lied to. Not only was the package not shipped until the next day, but they ignored my repeated request for the promised return shipping label. Then things got bad! The day after I paid them, they sold my credit card and bought stuff without my knowledge. I hadn't used that card for months, but then the day after I used it to pay for a CO2 pellet gun, my bank informed me of the fraud.

Purchased an air rifle and ammo late on December 9th. Later found out another family member had already ordered it. Tried to cancel the order or intercept it during shipping. Was told they couldn't. Was instantly sent a return shipping label. Did not open the package but immediately put the label on the package and handed it back to the FedEx driver. Gamo returns signed for it on December 17th. Have called now 3 weeks in a row after having been told I would be issued a refund. Still no refund and it's been 4 weeks since its been in their possession. Today was lots and lots of excuses. The lady was literally shouting at me on the phone. I told her I didn't deserve to be shouted at. Asked her if she was in my shoes how she'd like to wait this long for the refund and be treated like this. When I asked for her name she hung up on me. I have never been treated so rudely by a customer service representative...ever.

Continious lies, rude as hell. Just trying to get a new magazine under warrenty. Now they tell me my rifle has been discontinued after having less than a year. Today is latest call, different person, different lies. From sending parts over a month ago (never got) to now we have to try and locate the magizine because rifle discontinued. Just lost over $700

I have made two purchases from them and their customer service was great. Had an issue with some items and they replaced them and didn't even want the old back. After I had sent them some photos and my order number of coarse. But they had to make sure I wasn't scamming them. Who wouldn't have. Would highly reccomend them and their products. I give them an A+

I ordered a 3 - 9 x 40mm AO BSA scope from GAMO USA on 7/12/21. It arrived on 7/16/21, so no issues there as far as time goes. However, when I opened the package and inspected the scope, I noticed that they had shipped me the wrong model. What I had ordered came with a MilDot reticle and they shipped me one with a Duplex reticle (an inferior reticle by comparison). Before attempting to send it back, I looked on their website to see the availability of the scope I ordered and it was out of stock. So are 90% of ALL their scopes. I understand that the world's supply chain has been thrown into disarray, so I called them up to try and work with them. I called them on 7/19 and the person said she would investigate and call me back. She never did. So I sent and email the next day and the response 3 days later was that the scope I ordered comes with a MilDot reticle - something I already knew - but no mention as to their mistake. I called again on 7/26 and the after talking to a 1st level rep, I was given a call back from the supervisor. I explained that they had sent me the wrong model and that I saw their inventory was completely out of stock - so I wanted to work with them if they were willing to cut me a deal. What I offered was that I wanted the difference in the price between what I ordered and what I received (by law this is what was due to me), plus I wanted an extra $30 back which equals the price of shipping and handling for NOT having to ship the item back to them and then for them to NOT have to ship me the correct item. I felt this would be fair compensation for the hassle of not getting what I ordered. I mean - they were going to have to pay that $30 to FedEx, or to me - either way they were out $30. She explained that their actual cost of shipping was only $9 - $12, so I asked for only $10 to be returned to me (plus the difference in the price of the inferior model). She said that she would rather pay the shipping, than to give me the same amount in credit. So, because she was unwilling to work with me, I decided to send back the scope and order one from a different company. Hopefully one that gets it right the first time and one that is more relatable to their customers. So in the end - GAMO USA will have to pay for shipping this product back, as well as not be able to sell it as new. Usually this means they will have to discount the re-sale by 20%. So in the end, GAMO wasted approximately $27 and ended up with a disgruntled customer who will not shop with them again, when they could have just discounted me $10. Not a great business decision.