FW Homestores Tracking Order Status

We went into the store at Caerphilly store and Martin the sales rep was extremely helpful. Couldn’t do enough for us. Explained everything very clearly.

Online order - Estimated delivery was 2 weeks however took over 1 month to arrive. Instead of the dining room chair, a bar stool arrived. FW confirmed the correct item would be delivered within a week and incorrect item picked up. When the correct item is delivered, it is loose (no box) and no instructions which made it really hard to assemble. The friendly delivery men weren’t made aware they were collecting and incorrect item. After guessing how to put the chair together, I noticed the legs were filthy and had rust on them. At this point I couldn’t be bothered to go back and complain again. Delivery company were great however I wouldn’t order from this company again.

Very helpful assistant (Martyn) at the Caerphilly branch. Good value furniture and would recommend to all!

This store is a hidden gem!! I’m so pleased I know of it now. The staff are so friendly and very helpful, all the furniture is so unique and the prices are very reasonable! I can’t wait for the extension to be completed so I can buy more from them 😍

We were looking for a small sofa,the range in store was very good from top quality to middle of the range and with a sale price plus a further 20% off we found one and we’re happy to purchase the sofa of our choice