FUEL10K Tracking Order Status

I had a minor technical issue, and the customer support was fast and responsive, they addressed the problem quickly and professionally and gave excellent customer service. Their porridge pots that I bought are quick and easy to make, only requiring boiling water, and are tasty and energy packed too. I would highly recommend for boosting sport performance.

Ordered direct from Fuel10k online website as requiring large quantity of one product. Ordered 24/08/24, the 5 cases of 8 banana breakfast drinks arrived a few days later. They were used without issue until one tasted strange on 25/09/24. Checked BB date…01/09/2024!!! Every single carton went out of date within days of us receiving them! Contacted Fuel10k who initially said they were shocked and were empathetic. The situation was passed to quality control team to deal with, and I was advised this would take 2-3 days. Despite messaging I am still waiting for any update. Poor customer service, very poor standards (sending out a large quantity of product with no warning of short expiry date of product). Advice - dont buy direct as you can’t guarantee the expiry dates. Update: Fuel10k have now apologised and refunded my purchase, I have amended the rating score from 1 to 3 stars as I am still disappointed the situation occurred, but their customer service finally came through and resolved the situation satisfactorily. I would still confirm expiry date before purchasing online again.

Fuel breakfast drink 15g protein cap design . Guys what's with the fancy pants useless screw cap design? You cant close the carton airtight after opening it for transport. The priority should be to create a solid seal. Just put a normal screw cap on it, save money and drop the price.

Incredible products

Fantastic support from a local company.