Forever New Clothing Pty Tracking Order Status

Gigi and kagiso I hope I spell correctly were fantastic. Service impeccable and friendly. I received my sizes with no delay. I could get me size. They assisted to locate it.

All these reviews are doing them injustice. I received my order within 3 days. The dresses were great design and material. I returned one of them because it was a little short for my style as a hijabi and got my refund after 4 days only. I will order from Forever New again.

Excellent customer service. I had an issue with a refund and emailed them and they resolved the problem within a few hours.

Very disappointed in the dress I purchased online. Received today and there was a hole on the patterned seam of the dress. I thought that the garments ordered were checked before sending to customer. Quality checks on the garments need to be done before posting and it's not like the dresses are cheap. We paying a fortune for it. Just don't throw anything to me as I paid a lot for it!!!

I really like the quality of their clothes; they are well-made with good materials. That’s why they aren’t the cheapest. However, their downside is their organization and customer service. When you order items, you never receive confirmation that the items have been dispatched; you just need to guess when they will arrive or call them to ask. I’ve ordered a few times now and never received a dispatch confirmation. In terms of refunds, most of the time, you have to keep asking for your refund, even with items I sent back three weeks ago; I still haven’t received a refund. With customer service, it’s a 50/50 chance: sometimes you get a response, and sometimes you don’t. When I don’t get a reply, I usually call them to sort out any problems. They could really improve on these issues, and they would have much better reviews.