Porter Tracking Order Status

My first time using Porter Airline. For a Boston to Toronto trip. First, staff are nice (desk and flight attendants). Second, I safely landed in both ends. I think that’s it. Outbound flight: Delayed by at least 1 hour. No obvious weather issues. After landing, more wait because gate is occupied. Carry on luggage that fit inside the counter test box fail to fit overhead. Having to put under feet. Sticking out. Most uncomfortable seat (no butt support), more exhausted from the 1.5 hour trip than 24 hour long flights. Inbound: took off on time. Gave up carry on luggage at plane size. Flight half full, at least moved to an empty double seat. Flight lands on time …BUTTTTT, once again, gate occupied with flight!!!! This time, it’s way worse … 45 minute on tarmac, can’t approach gate. Butt hurts. (I’m not a fragile traveler by any means. I flew 60,000 miles this year already.) I’m afraid this is my last time flying Porter. Will go to Air Canada next … even though it’s less convenient into Toronto.

I have been flying porter for over ten years and since Covid the airline has really gone downhill. The seats have become narrow and as hard as concrete. The seats themselves do not properly support an adult body as the seat is so small it seems more like a youth seat. Nor do the seats recline. Otherwise the flight crew are friendly, and offer beer, wine, and non alcoholic beverages with dried snacks. The Q400 turboprop planes are comfortable and fairly quiet, but its the seats that are miserable. This was not the case a few years back when the seats were comfortable and the airline advertised that fact. Now the whole plane is basically configured as steerage class, I advise to bring your own seat cushion. Becareful when booking seats. Their basic fare has replaced their standard fare making it more expensive to fly. Neither are these lower fares refundable anymore; if you want a refund after 24 hours post booking you are out of luck. It used to be that you could cancel a flight and use the fare for towards a future flight, not anymore. Premium fares such as freedom are exceedingly expensive, but allow you to make changes to your flights. I still continue to fly porter as it flies in and out of Toronto Billy Bishop airport, but if it were not for that reason I would look at other competitive airlines, as porter no longer stands out from the other airlines in terms of service and passenger comfort.

To preface... I'm not the best flier.. but you can't beat the time vs road trip. This was by far the smoothest take off and landing that I recall. I was on flight 408 Edmonton to Toronto Tuesday July 30th... very accommodating and attentive on board staff, actual meals are available and snacks are free... TAKE THAT AIR CANADA & WESTJET. Will be choosing Porter Air always going forward.

Fly on porter from Victoria to Toronto with amazing customer service and experience. We are on planes almost each month and had not tried porter before as in our head we were stuck with the other airlines. Porter staff treat you well, easy going and respectful. I loved the extra touch of free drinks and snacks that they offer. I do not drink wine but was vert impressed by the fact that they serve it in a glass. There was no hassle of sizing your personal item or carry on and treated like sardines. Thank you porter for that great culture and you have won me as your customer. I recommend porter over competition for travel within Canada and US.

Porter Airlines left me on hold for an hour because I called at 11pm. Their site says that their Customer Support is available until 1:30 am on their site, but elsewhere it says 10:30 pm. Because I called at 11, I was left on hold for an hour and no one ever picked up. As an airline that flies late night flights, they really should pick up the phone until midnight. After calling back later I was able to speak with someone in about 5 minutes and get my issue resolved.