Firestone Tracking Order Status

In the past I've typically had decent service. Called yesterday to find out how much it cost to install 4 new tires. I was told $25 per tire by Berry. Since I just received an email that would give me $15 off per $100 spent if I use my card, I schedule an appointment for this morning. Drop vehicle off at 1030 am, and it takes EIGHT hours to put on four tires...EIGHT hours! I call 6.5 hours in and talk to Aaron, and he's condescending and says the boss said he told me it wouldn't be done until 630pm. Why make an appointment for the morning and it take 8 hours to install 4 tires? Absolutely ridiculous. And, they will not let me use the $15 off coupon, they say the actual total is $98, so I can't use. Will definitely be reconsidering using Firestone moving forward. I get a call 25 minutes before close saying it's ready for pick up. Now we have haven't had a vehicle all day and now all night.

I always take my car to this location, on El Camino road, because of the reliability of the diagnostic procedures before any work is done. Service Rep. Evan is extremely helpful in communicating the issues to the mechanics and diagnostic tech. Highly recommended.

I had an appointment on a Saturday but we ended up having a horrible storm and all the power was out in the area for days. Nate the manager of the Mentor, Ohio store got a hold of me when everything had settled down, he couldn't be anymore helpful and got me in to take care of me. I have dealt with him in the past and didn't know that he still there. He's always been friendly and courteous. Thank you Nate

Gave the price up front and fixed the alternator/back lights for a little over 500.00 with the military discount.

We had a bad tire in route and we’re very nervous we would not make our destination in time for me to start my new job! Given it was a Sunday we happened to drive by the Firestone station in Asheville NC. That was open! Damon Fyock was so remarkable in his service and prompt in getting my car fixed in record time even when they were very busy! We were so blessed with his care and kindness! Thank you emmensely!