Feather & Down Tracking Order Status

The two stars are because I really like their product. However they get zero for customer service. I am saddened by this as it has put me off them completely. I have sent a few emails / contact form enquiries but literally hear nothing back. Ever. Customer care is as important as the product and its a shame this isn't a philosophy shared by this company.

I think these products are fantastic. Pillow spray is probably the nicest one I’ve ever used, I’ve tried a lot! I must also say the customer service is excellent - I was sent a product within my order and the atomiser wasn’t working, quick email to them and a replacement sent within days. Super service… thank you!

Loverly product and the smell is super calming. Pillow spray is an absolute must

Delivering products straight from their range you can see in stores like Boots - fantastic quality toiletries/cosmetics at a reasonable price with cheap delivery direct from the source. Can't complain.