Family & Friends Railcard UK Tracking Order Status

Yesterday was the end of a era, my daughter and I have had 10 wonderful years and have been on so many adventures all around the country using the friends and family railcard. Our first trip was 10 years ago to Cornwall and our last finished off at Tunbridge Wells, all from our hometown of Orpington (staff always lovely and helpful). With many mainly costal visits and stays in between (even let the husband come on a few as well). I have kept all of the tickets and will document all of the lovely places we have been…our adventures will continue with a new railcard but we will always fondly remember all of our trips and savings too. Thank you…

Wow, I have a family of 4 and this saves so much money. However, what we pay to make a 25 minute journey from Macclesfield into Manchester with a railcard is what you should be paying without one. But this railcard is great value!

We love our friends and family railcard, but again on renewal this year my card has not arrived. Ordered for dispatch on 4th November, suddenly realised last night (Monday) when getting things ready for the following weekend,it is not here for travel on Saturday, to be told by a most unsympathetic adviser to guarantee it arriving I need to pay £6.95 extra for special delivery. What choice do i have to ensure my family can travel with pre-purchased tickets on Saturday. Customer services did not care in fact the adviser implied this was my fault, how i paid you to deliver the card with over 3 weeks notice! Appalling customer service.

We purchased a Friends and Family Railcard over the Xmas break for a trip two days later. On COMPLETION of the purchase it then states you have to wait for the card to be delivered (you cannot print a copy of your receipt etc) to be able to purchase tickets. This did not happen in time and we were forced to purchase another from the Train Station. My phone calls and emails with the Railcard operators only offered patronising, unhelpful 'it clearly states in our T & Cs' and borderline rude discussions. They really should state, before you start completing your details, (as a pop up or similar) that you will not be able to use this card for approx 2 weeks. However, the speed each phone operator relayed me to the T & Cs would suggest I am not the only person to be caught out by their poor website. Their response times were never as stated and when I queried why this was the case I was told 'well its Christmas, that Depts shut!'...of course....wouldnt expect to be informed of this pre-purchase! Overall I lost money as they deducted an admin charge from my duplicated card.....left a VERY bad taste in my mouth. In this era proof of purchase should suffice....not relying on a 3rd party to deliver their products.

I regularly go to Taunton from Reigate on the train, this card has saved me thousands of pound. I have just brought my daughter 16+ card for when she travels out and about with friends.