Expresso Airport Parking Tracking Order Status

Usually a great experience with this company, however today upon arriving at the parking lot and realizing I had no cash on me, the driver became angry because he didn’t get a tip. Tips should be appreciated, but not demanded. Very awkward and uncomfortable situation.

I'm giving this rating because of "TONY" the driver who took us back to the parking lot. I was so impressed by the service I received during our ride back to the parking lot. I've been parking with you guys for more than 3 years now and have never received such great customer service before. He was very helpful from the time he picked us up until the time he dropped us off. He build rapport, was friendly and even put our bags in my trunk. I was just very satisfied overall from how he was. He should get a promotion and train your staff. He is definitely a keeper. I really hope I see him again when I come back in April. I hope you give him a raise because I'd hate to see him go.

With a name like Expresso, I was expecting a nice complimentary Italian coffee on arrival, but all I got was a parking space....

This place is great for parking and the shuttle service is also great. However, I have run into issues with one of the attendants while checking out. I have been using On Air Parking website to reserve spots as I fly every week from Oakland airport. 6 weeks back, when I first went to the spot I tried to get help from the attendant as to what I should do as I have a reservation from a third party. He said, I should pull a ticket, park and then when I check out, it will be settled. I continued following his said instructions. That week it went ok while checking out on the following Tuesday. The following week, it was a different attendant. This person did not ask me any questions, just took my ticket, copied my reservation number and let me go. Since the week of Dec 4th, I have having to deal with the first attendant and he has been giving me a hard time. On the 8th, he said that my reservation is not visible. Luckily, I had another reservation and that worked (but that was for the week of 11th) Now on the week of 11th to 14th, the same attendant again said that my reservation does not pop up and I tried to call On Air Parking to resolve it. But it was 8 pm PST and they had closed. However, the attendant found my reservation some how and helped me solve the issue. This attendant told me that I should not mix up reservations, which did not make sense as the reservations are for particular dates. I had tried my best to be patient all this time as no matter what, I had a reservation from a third party which is authorized by this facility. So as far as I give the receipt, I should be free to go. Today, I had a the same issue again and with the same attendant. He started telling me that my reservation does not pop up. I tried to tell him, in any case I have the receipt, why not just use that. He just would not accept it. I completely lost my cool and did start yelling at him, especially because he asked me to pay the full charge. I ended up pay $47.98, even though I had a reservation paid in full. In the midst of the argument, this attendant mentioned that if my reservation was good then why did I have to pull a ticket and not scan my reservation. AND this is where I lost my cool even further. Going back 6 weeks - this is the same attendant from whom I tried to get directions onw what I need to do when parking with a reservation. HE WAS THE ONE WHO SAID, PULL A TICKET AND IT WILL BE SETTELED ON THE WAY OUT. Seriously, I never had to break my head anywhere when I had a reservation. This guy seriously needs some training.

Lost everything that made Expresso Parking great when they moved. Now just a cheap place to park. For years I told everyone how great it was, my last trip I was out in the cold waiting for the shuttle at 4am hoping it did not rain. 😥