Empava Tracking Order Status

I bought an Empava 36” induction cooktop. It worked decent but started malfunctioning 1 month out of warranty. My first call I was able to speak to a support rep who had me email proof of purchase and a video of the problem. Since then I received 2 very vague emails on parts that I need and it almost seems like a scam the way I was told to order the parts. I have called countless times with no answer and left several messages with no return call. I would not recommend due to this being the worst customer service I have dealt with. I have recently started a kitchen and bath remodeling business and guess what brand I will not be recommending. Update!! Since writing this review I was contacted by Empava customer service and they sent the parts I needed free of charge.

Easy ordering. Prompt shipment with oven arrival as expected in new condition with no shipping issues. Easy to install by my Handeyman and cooks very well.

We purchased a brand new 24" electric wall oven Model #24WOC17. The instruction manual doesn't explain how to use the oven. The oven never heats up to the temperature I select. I begining to think it's defective and not user error. The fan is always blowing out the front. This is really frustrating. I can't find any info about how to use the oven on their website. Yes it was a good price and easy to install but it doesn't work properly.

Ordered a oven rack they said it was being shipped only to get a message one day later saying it was out of stock. Had to wait for refund on card for a week.

I ordered a second oven rack, and it was reasonable and came quickly. I kinda think the oven should come with two racks..