Econo Heat Tracking Order Status

Purchased a Smart Envi 500 watt heater December of 2024. It has what looks like a defective controller which turns the heat on and off by the minute. Clearly a defective internal sensor. I have requested a replacement. We'll see what their customer service does.

Just had a super helpful call with support technician, Joe, who assisted me pleasantly. So excited to receive this product. Customer service is already on point and that’s a great way to begin.

Our child care program found itself in a pickle - with most of our furnaces needing critical repairs during a routine maintenance check. eHeat was an approved unit by our state child care licensing entity and state fire Marshall. I called and talked with Davon, who helped me place a very large order and rush the delivery. The units arrived on time and were installed (easily) - warming our center/classrooms within 24 hours to be able to open. The fire Marshall was also very impressed with the quality and safety during inspection. We are choosing to leave the units installed in case of the need for supplemental heat. We are very satisfied and would recommend this product and company.

The Envi heater is an amazing product. Very simple to install, operate and the customer service is outstanding. We recently did a laundry and mudroom addition, about 200 square feet, where getting our existing hydronic baseboard heating into was not an option. After doing a lot of research on electric heating options I choose the 120v Envi hardwired unit and it is outstanding. Produces more heat than we need and is super quiet and does not take up really any space on the wall. Super easy to install and looks really nice as well. The one thing I would recommend is getting a thermostat. There is one on the unit but it simply controls the heaters output meaning the unit is on all the time. With the thermostat you can set the heaters output and then have it only come on when needed. This is a really great product, very happy!

Purchased a total of 3 smart Envi Heater. The heating element, packaging and customer service are great. The Wi-Fi of the heaters constantly loses connection and takes the smart functionality almost out of this heater. The first heater I purchased had to be returned because it would lose connection. When the heater loses connection you are unable to set the heat, monitor room temp etc. I have purchased 3 over a 2 month period and all of them have the same issue. Now the next issue which are the thermostats. I have two of these heaters in one room on separate walls. One thermostat reads 2 degrees below and thermostat reads 2 degrees above the actual room temperature. So you have to “fiddle” with the setting to find a comfortable actual temperature. The heater is relatively nice in appearance and each 500watt heater will actually heat about 150sq ft. These units are more expensive than competitors due to the “smart” capability. However these heaters have inaccurate thermostats and the smart capability needs work or better components. I would not purchase immediately and give these guys a year or two to work out the bugs and get better components installed. When you do have an issue and you will, customer service does respond quickly. Solid 3 stars…good but far from perfect. Update on 11-19-23. Submitted a review on the Eheat site but it has conveniently not been published. The company also asked for “more information” about this purchase if I didn’t submit personal information, the review here may be removed. So eHeat actively doesn’t publish reviews and challenges reviews when they can. To their credit the CEO did call and said all the issues were with their firmware. After multiple unplugs, etc, the issues still remain. I have the same issues with 3 of 4 heaters over a 3 month period. I have therefor revised my rating downward to 2 stars.