The Economist Tracking Order Status

Great product - delivered weekly to my door Make sure you get a special offer when you subscribe

I love the content of this magazine (5/5) and would really like to maintain my subscription. I try to read it on my iPad mini. Unfortunately, that app is APPALLING (0/5). The legacy app was totally reliable on ipad mini but the new one is awful. After the success of the legacy app on an old ipad, I moved to a Samsung mini. Economist App was worthless so I tried again with a new iPad mini. This is just as bad as with the Samsung. Rarely allows me to download the edition. Jumps forward and back from one article to another. Need help or I must cancel the subscription.

The content and the apps are good, but if you ever want to cancel your subscription for any reason... you'll have to go through chat support. There's literally no other way. Having this kind of experience in 2024 is intolerable, I'm sorry.

I love the Economist’s content, but trying to cancel your subscription is just so awful. After logging in and proceeding to cancel a subscription, you have to go through to a live chat to confirm you want to cancel!! This live chat is automated and just a colossal waste of time for the customer. It also makes me never want to renew a subscription with The Economist again because ending that subscription is so unnecessarily time consuming. Reminds me of Chandler trying to quit the gym in Friends. Only less funny. Shame.

Upadte 19.01.24 I have updated my review to three stars as The Economist have taken my complaint seriously, refunded the full amount owed and I have now subscribed having received good customer service. UPDATE 15.01.24 Today I received an email from Economist support, “reaching out to me”. The email title: Case No. : 01660670 Angry Customer It then went on to explain that Apple Pay is third party software etc. The Economist do you really think I left you a 1 star review because I’m too incompetent to cancel my Apple Pay? The Economist your customer service is arrogant and awful. You don’t listen to your customers, you have let down your employees and caused irreparable damage to a respected brand. That is why long term loyal subscribers are taking time out of their day to leave one star reviews on Trustpiolt! SHAME ON YOU THE ECONOMIST —-:—— The people are right. Shame on you The Economist. 1.3 /5 The Economist took £7.90 out of my account every month and I could not access my account online. None of my email requests to cancel my subscription have been answered. I have finally cancelled my account after a 47 minute call, after being told that they don’t recognize the bank account they are taking money from / I don’t have an account! I refused to hang up until they cancelled my direct debit. It was a terrible experience that took shear determination to free myself from a direct debt that I received no subscription. Then to add pain to their utter incompetence I have received numerous customer satisfaction surveys! Taking my money and not providing a service is illegal! I have read The Economist for half my life and I will never give this disgraceful company another penny.