Ebbets Field Flannels Tracking Order Status

Horrible customer service. One minute after placing an order I realized Apple Pay had an old address of mine so I connected with customer service to just update this information quickly. NOPE! They said they cannot change the address. Their "fix" was to let two weeks pass and see if the item gets returned and "we will see what happens". Suffice it to say I contacted AMEX immediately to get my money back. I'm really not sure who at this company thought this was an acceptable solution. Sad.

placed an order with Ebbets Field Flannels on Feb 26 for a Toledo Mud Hens jersey. They took my money and said it will take 4-6 weeks to produce the jersey. NINE weeks later I call asking what is taking so long. The girl who answers the phone says- Oh- their supplier ran out of the white wool. Must oh have been a hiccup that we didn’t notify you. We just got the fabric in- your jersey will go into production in another 2-3 weeks. I said that is it? I said I want an apology. She said I’m giving you one. I informed her I want to speak to a manager- she said she would have one get back to me. No offer to expedite getting the order produced- nothing but “Sorry”. If they don’t call back and expidite- I will cancel the order.