Earthlink Tracking Order Status

Another company that sounded good, but support and customer service was not up to the challenge. After working with their off shore support team that;s only suggestion was try every window in the house to see if it works...it didn't...I cancelled the service easy but try and get a mailing label to return the router has been trying to say the least. Again, they dump you off shore for support. They say we must snail mail you the return label because it is policy. Every other company just emails it to you. So if you like no support or off shore support by all means go to EarthLink.

Although the internet service was okay, their customer service is abysmal. When I was moving I called 3 times and spoke with different people (none that were great English-Speaking) and was told 3 times that I would get a confirming e-mail regarding the move. Never happened. Finally got the call that a person was on the way to make the change. Then I found that the HOA I now belonged to offered free internet service, so I have called twice so far to cancel my Earthlink service and was told I would get a confirming e-mail and still have not gotten it. Each time they have verified my e-mail address. Terrible, terrible customer service.

It's a horrible company that gives atrocious service. I live alone and before i agreed to their service i them exactly what the wifi load would be. One smart TV, iPhone, iPad, laptop. That's ít. My TV started buffering after the free cancellation period ended. They want you to reset your router everytime it buffers. I can't understand the service reps. And it's actually ATT service. And now, on Christmas day, i no service! DO NOT BUY.

Dealing with Earthlinks is an absolute nightmare: a customer servcie that is a combo of the worst senarios of wasting customers' time. On one day alone I spent 45 minutes being switched from one operator to another, repeatedly being told "you have the wrong line let me transfer you to the right people" etc... I cannot see how these people can stay in business ! The worst thing is when you are trying to make a point or ask a question they may not like they keep saying "I cannot hear you Sir". I think the State should investigate Earthlink's customer practices.

Very disappointing. I had them many years ago and they were awesome, now they stink. They didnt even try to troubleshoot my problem, just sell me a new modem.