DoubleTree by Hilton Tracking Order Status

DoubleTree Hilton Kensington is an excellent conference and meeting venue, managed effectively, efficiently and with good humour by the brilliant Larissa and her team. It was a seamless day. Thank you so much Larissa

Friday 21st Feb 2025 - This is a Hilton with a Marco Pierre White restaurant - 2 big names and should be exceptional but man, what a let down. On check-in, we were not told anything about breakfast location or times, no info on check out times, no info on where our room was, bar area, spa facilities, WiFi etc. The hotel is tired and dated and while clean, it just needs a good refurb and a kind of good old Yorkshire 'kick up the backside' all round including the staff to bring it up to a more reasonable standard. Shower was average sprinkles, heating was super cold then took an age to warm up, cracked lamp shades from weathered aging rather than an accident, scuffs and warped furniture and same for the carpets, corridor walls and so on... yes, it was clean and served as an adequate place to stay over, but for a Hilton and wanting to give my wife a special occasion in an upper-class hotel, it just left us disappointed. The restaurant was also a pretty bad experience. They had no beer on tap (all not working) and sat down at 8pm. By 9:30 it was empty with just us two on a Friday night..!! Starters were a mix of great (the Scotch Egg) and massively poor (the Warmed Sourdough with Butter) which literally was just 5 half small bits of bread in a basic dish and missing the butter..! My wife had cod and was great, I had a £70 Tomahawk steak which was over done and came off the bone cut into slices so kind of defeats the whole Tomahawk shape and experience, which also meant the large bone was just loose on the board so just got in the way. It also tasted really strange - like a kind of bland cheap rump steak and no char-grilled taste - just massively poor for a mega priced steak. I was given the wrong sauce (peppercorn) and when I said it should be garlic butter, I got a massive block of regular butter with a hint of garlic but all wedged into a gravy boat..??!! They missed my £4 onion rings which I only remembered the next day too. It was a massive let down overall with no atmosphere and again, just us two sat there by 9:30pm on a Friday. Marco would be ashamed if he knew...!! Breakfast was usual hotel average standard and to be fair, was what I expected but only one coffee machine as one not working. Empty buffet stock not being refilled. Left really disappointed and cost a lot of money.!!

Terrace Soul Events hosted our first Soul Weekender in November 24 at the Double Tree Hilton Swindon . The feedback we had from all of our guest was overwhelming , this was our 5th Event in Swindon and by far the best yet ! We have already rebooked for 2025 and 2026 . Shannen Downy and the Banqueting Team were awesome , nothing was too much trouble and it really was a pleasure working with them . We Highly recommend DTH Swindon for a succesful Event

steve was so very lovely, gorgeous welcome ⭐️ what a star

Business Bay , Dubai . Overall okay . Pool is small and busy since they accept people from outside , nice staff though service takes time .