DogIDs Tracking Order Status

I have been buying from this company for years. Apparently I've been lucky. Items always came in good condition/quality and correct. I ordered new collars for my dogs and one came in incorrect. I contacted the company they asked me to send a pic of the item and order details. I sent a screen shot from their site that showed exactly what I ordered. ( Light blue collar with a dark blue tag with white lettering. ). They came back and said their system showed Light blue collar silver tag and white lettering. Not only was it wrong this color combination makes the tag unreadable especially in bright sunlight. Even though I am a regular customer and it is their system that made the error, they refuse to replace with the correction. I've spent many years in retail and that is not how you handle a customer. If there is any doubt default to the customer. I hope anyone that reads this will heed my warning.... don't waste your money. They sell a great product but if anything is wrong with the order ...it will be your loss. They are not willing to deal with you.