D-M-C Tracking Order Status

If i knew how bad was the tutorial I would never buy it. Would be easier to just buy material and follow any youtube tutorial. Waste of my money.

There is a review under my name for DMC which I did not write, in fact I was very disappointed with my order and I am still waiting for a response and a resolution. I will probably not order from DMC online again. This is the first time I have ever written a negative comment about anything.

J'ai commandé un vendredi sur le site DMC, j'ai reçu un mail le mercredi suivant de DMC me disant que mon colis était envoyé avec un numéro de suivi, le vendredi soit 2 jours après j'étais livré. Merci DMC

+Good quality +Both boxes arrived together -customer service -short notice when delivered I ordered a vintage box with 120 skeins. Ordering was easy and the order shipped the next day from ordering. However the “track order” link in my email didn't work. After waiting for a week I emailed DMC about the tracking code and what website to use. They replied the same day and gave me different tracking code and didn't mention anything about the delivery company. The previous email said just “delivery: Ziegler” and I could find a few different websites but didn't know which to use. When asking again how to track it they said “My software informs me that your order will be delivered by private parcel.” Thanks… After reading other comments here I was worried for another week. That's why I want to give a full story now. My order arrived today! I got a vintage box in its own box, well packed and skeins in their own box. The delivery driver called me 15 minutes before. Luckily I was at home today. But maybe this part is for the delivery company.

Decided to purchase direct from the company as I wanted a thread assortment with storage box. I didn't know at the time that orders were delivered from France and was slightly confused by what taxes I would have to pay import wise, however this wasn't a problem. Problem ensued when I only received one of two packages as the delivery company couldn't find the second. Contacted the customer services by email and then finally found a UK number to call, the company seemed confused on the phone and werent able to deal with my problem and didn't call back. I did however get an email which briefly stated MH items had been delivered, luckily my second package arrived the next day as was found at the delivery depot. The customer service was so lacking and I have absolutely no confidence in ordering from them directly again due to the lack of competent customer service. The products however are good.