Dermalogica UK Tracking Order Status

Declining customer service I have been a loyal customer for years, buying my staples (cleanser, moisturiser, sunscreen) from them regularly and buying serums etc. Their customer service used to be great, but had gone severely downhill. First, no more samples with order, followed by no more free shipping but you can use reward points for it. But second, and most importantly, when I started developing a rash as a result of a product I had used for years, I tried to get in touch to find out if the ingredients had changed or there was a one-off fault, so I could figure out whether it was a one-off or I had developed an allergy. Unfortunately, not only did it take long to get replies but they did not answer the questions. I had to send reminder emails to ask whether they could answer my question. They suggested I would be refunded if I sent it back, but really what I wanted to know is whether I could purchase it again. No goodwill, and no help. Finally, in June they said no changes had been made to the ingredients, but as it still wasn't clear whether there was a one-off fault, I was unsure what to do. My first email went out in April, and their final response got to me in June. I did not purchase that product again.

Have been a dermalogica professional customer for the past 15 years. Always had a great experience with ordering products and training, but since they have changed their way of ordering on line , it has been a nightmare. Most of their customer service staff, are not trained properly to help and I always end up calling them twice at least to make the payment and get the order released. But I have given 5 star not for dermalogica but for Amy Willing , who was absolutely fantastic when I called the second time and she was great at assisting me . Thank you Amy . We need more staff like you in customer service.

Straightforward. Only thing it’s said Royal Mail Delivery next day. £3.99. Did not arrive until tge Wednesday and not the Tuesday which would have been the next day.

Bought a travel size set from a retailer and the toner was leaking. Wasn’t worth a 70 mile round trip to return when there nothing wrong with the other products. Contacted customer service who were so helpful, Tori was the agent and organised for a new product to be sent out straight away and they even upgraded the size. I wouldn't hesitate to purchase Dermalogica again after the Excellent customer service!

Could not be more satisfied. After a wonderful online consultation, I made an error with my order which was rapidly sorted out with one very quick phone call. Adore the products; great customer service to go along with them. Massively recommend.