Deliveroo Tracking Order Status

I've ordered from them for years, they are usually OK. When I say OK, I really mean OK. There are often issues where pizza's have been stored vertically.. or the food is only lukewarm when it arrives (more than 50% of the time) they will give a partial refund for this, but they should just not deliver to me if they can't deliver my food hot. No I will never pay extra to be delivered to first, my food (with an already added premium) shouldn't cost even more so they can prioritise me. I'm going to start avoiding them, collecting food as all of the other platforms are just as bad. Deliver food by car if you can't deliver it in good condition.

I have a Deliveroo Plus account so use Deliveroo all the time. Most deliveries are on time and the app is easy to use. There have been some isolated instances where delivery has been delayed but they refund me if I pay for Premium delivery so that helps. Overall I find it a really good delivery service (for all sorts of things - takeout but also groceries etc)

As the prices of deliveroo go up, the service is systematically going down. Item missing, restaurants constantly disappearing and changing; it is time to realise that this has never really been a good service to either restaurants or customers.

I order from here quite a lot and my orders are always 95% of the time correct. It’s always quite fast as well

Always find the delivery staff friendly. If any mistakes are made, refunds..well... account credit is topped up almost instantly