DealByEthan Tracking Order Status

Was a little reluctant to order from a company based in Australia and to be honest I did see the item advertised elsewhere, but decided to go with the cheaper option. Due to the "Coronavirus situation" item first had to ship as part of a bulk shipment to the retailer's "other warehouse", which took 5 weeks. When item shipped from there I was able to track the parcel (not via the email link because it didn't work) and it then took a further 2 weeks to arrive in the UK (via Germany). Item arrived complete and has met my expectations from this particular clothing brand. Initial email enquiries were answered in a timely manner. Not sure if I would use again based on a 7 week delivery time but on this occasion the (long) wait was worth it.

Neutral experience. I came across their site which had an item available that was discontinued by the manufacturer and was one of the only websites still showing it available which seems to be a common situation with them. I should have done more due dilligence but their site looked convincing enough so I placed an order. I then read the reviews and thought for sure I would never get my money back. I emailed them immediately and the next day they replied saying they did not have the item in stock and they actually refunded my entire amount of $112 back to my original payment method.

I wouldn't trust this website ever again,it took 2 weeks for them to reply to my enquire of the whereabouts of my items, only after i filed a PayPal dispute that they responded and told me one of the items was out of stock,and that the others are on there way to me and some items on the way to them and as soon as they get them they will post to me. All my orders were put in on one order but they source them from all over the world with lead times and delivery times all in total could be well up to 2 months or more if your Lucky. Better off getting gear from the brands own website if possible and avoid the hassle.

I have used this site three times, and its always the same: I'm sorry due to an error in our system the product or size you want is not available. They never proactively tell you this - you have to chase them. Usually after 2-3 weeks i reach out to them to get details on my order, and this is when they tell you about the error. My last order (and it will be my last order) - i purchased 9 items... only to find that only 2 of them were available (after taking all my money)... and then when 1 of the items finally arrives its the wrong size. Eventually they refund you the money, but after deducting an "adjusted" shipping cost due to my order being now under their free limit (through no fault of my own). So damn frustrating. I wont be using them again. I expected more from a company based in Australia - and in fact i think some of what they are doing is illegal under the Competition & Consumer Act 2010.

Okay so I ordered a Candyman brand Bullfighter costume on Thursday October 3rd for Halloween. I didn't hear anything back until October 7th which is only two full business days. But over that weekend I read some of the negative reviews on this site and I decided to put in a PayPal dispute. Well it messed everything up because Deal by Ethan emailed me and was basically thinking that I was trying to scam them because I placed the dispute so they withheld the package. So long story short, after a brief email exchange we basically came to the conclusion that we both thought we were gonna get scammed by one another and they ended placing their trust in me and sending the my costume through expedited shipping for free. It got here October 14th. They were very sweet even though I accused them of scamming me and they got me my stuff that wasn't available anywhere else. So glad they had it in stock and I'm even happier they didn't scam me. Everything worked out! I got my package super fast. The customer service department is down to earth. If you ever have any issues just contact them and they'll work with you to get it figured out.