DANGO Tracking Order Status

Order 1342272 placed on 04/10/2024. No status update until 04/17 after email sent to support. Received a tracking number from usps 9400111105500598875111 stating item received and acceptance pending. Customer service states it just a pre shipment and wont be shipped until restocked because they sold out. Customer service is either lacking in communication or understanding. Ive bought several items over the years from Dango with only one issue arising from pre order production delay and was resolved quickly. Im not sure what happened with customer service lately but it is severely lacking. If this is their new business model this may be my last purchase and I will advise any other Officers to steer clear.

The absolute best place I’ve ever shopped. I now own 4 different wallets all freaking awesome and unique, they’re absolutely genius belt and buckle. AirTag band and a pens. I love this place and I get so excited when they come out with new awesome stuff. Thanks dango you guys rock!

Had a small issue with a belt clip and Charlie the owner handled it double quick! Have about $200 or so in Dango products... M1, Capsule and various accessories and adapters... VERY cool stuff. High Quality Products. 5 Star Service

I ordered an M1 wallet from Europe online, but straight after paying, I realized I forgot to add a tether. I immediately sent a message to hold the order and add a tether with a separate charge to myself. Instead of receiving any reaction, I received a message that my order would be shipped. Again, I send Dango a message to hold the order and wait with shipment to add a tether. Again, no reply and the shipment went through. Now received my wallet, incurring USD 30 FedEX expenses and further EU import duties. This leaves me with the only possibility to seperately order the tether, again incurring substantial FedEX expenses etc. Although I'm happy with my wallet, the whole proces leaves me very disappointed in that such an expensive and premium brand as Dango provided such bad customer service. Hoping that there won't be any quality issues with my wallet in the future, that would be bad news with this level of customer support. UPDATE: Got in touch with Charlie. He offered me an excellent solution beyond my expectations. Great service! With complaints being adressed by the CEO himself Dango shows that they do care. 👍👍 I'm a Happy Dango Customer again.

Great product that's made in USA is my kind of operation. Way to go Dango.