Crane & Canopy Tracking Order Status

I would give a zero if possible! I will never buy from this company again as they do not care about their customers. I spent over $750 on duvet & sheets. I washed the sheets before putting on my bed the first time, and they looked like rags when washed! I returned them, they said they could not refund me because they’re used! They looked so bad, I never put them on my bed! Even the duvet I had dry clean looks bad…all products I purchased are a wrinkled mess! Waste of a lot if money! I wish I’d read these reviews prior to my order.

They don’t call back. I purchased bedding. My daughter purchased bedding and it pilled. We emailed, we called, we texted. Nothing. She threw her bedding out. Do not buy from them.

Horrible customer service and return policy! I will never buy from them again. A lot of money spent! I ordered Euro king shams for my new home. Didn’t realize until I moved in and opened the box that I they were too big. I immediately ordered the smaller size and they came within a couple days, but getting a return, or a return consideration, because of the move was impossible. I wrote them twice and never got a response.

I purchased a set of white Scalloped edge sheets. The shipping was $30 which is quite expensive. The sheets feel like sandpaper, washed terribly. Wrinkled. Ironing didn’t really help. Terrible return policy. They don’t except returns if they have been washed. They change a 70% restocking fee, if you want to return unopened merchandise. Awful all the way around!

I purchased a king-size duvet and matching pillow shams on 9/21/2021. I was excited to try the Nova duvet because of the zippered opening and the Blue Laguna print was really beautiful. After using the duvet for only a month, I noticed that the fabric was not holding up well: 1) The duvet cover was pilling in several areas, and 2) there appeared to be some worn areas of the fabric in several different places on the duvet. There were clearly torn threads and fraying. After spending $340 on a duvet and pillowcases, you expect to receive quality bedding. In addition, I reached out to their customer service department on at least 4 separate occasions before someone finally responded and put me in touch with the correct person. I sent them several photos of the wear shown on the duvet by email. Their solution? They told me that because the duvet had been used, I could not return it for a refund but rather, I would be able to get a replacement duvet for a $35 fee. Would I purchase from them again? No. Crane & Canopy have shown that they do not care about their customers, nor do they care about producing a quality product.