Cox and Cox Tracking Order Status

I contacted the company 11 days after putting an order and not hearing back from them since then, just to learn that the product is not available from the supplier. I would have had no problems if they had told me that stragit away, but waiting for that many days and having to contact them myself is disappointing. I could have ordered a different hanging chair with shorter lead time from somewhere else and not waste time.

Thank you for the very prompt and friendly help from Samantha.

It was good to speak to a person rather than a chat bot. Turab was very helpful indeed and organised an exchange without any fuss. Thank you!

Turab was fantastic! Thank you very much for your help with the return.

I bought Drop Festoon Lights the delivery was fast and the lights look absolutely beautiful at night. Just the right level of lighting. I called Cox & Cox and spoke to Turab, he was extremely helpful and patient in helping me with my query.