Couverture & The Garbstore Tracking Order Status

I like to try and buy from independents but the 6.99 postage and the lack of free/subsidised returns allied to the convoluted returns process (register return request then wait quite a few hours for another email confirming return has been accepted) means I won’t be likely to buy online from this store again in the future. I like their range though so may visit when I’m next near the physical store.

There is something beautiful and faith-making when a shop not only sells truly lovely things, but also responds immediately and with compassion and action to a customer need. Joe and Jason did that for me. And I am loving the product now even more. Thank you....

Very quickly returned wrong item that was sent, and offered refund after sale prices went up the day after. Great, friendly, quick service.

Jason was very helpful, I was struggling with a gift card code and he was quick and informative, He attached screenshots that I found helpful. The only comment I would say is the chat function, you have to create a new chat every time to reply. Thanks again Jason for all your help.

I had a bit of misfortune with a purchase but Couverture went above and beyond to find me a very fair and cost-effective solution. Not sure they needed to help, but they did, and I’m very grateful that they did.