Cosmos Tracking Order Status

I purchased a Mini Aqua Water Softener in January 2021 The unit has worked well and I am pleased however A month after purchase I registered the unit then spoke to a Service Person to enquire about extending the guarantee I was told the Warranties are 7/2 which are 2 years and 7 year parts,what should have been made clearer is that if I had wanted to extend the (labour) part of the guarantee then I should have done this within a few weeks This was not made clear, I have the email from the service person but no mention of extending the labour guarantee today I was told it us too late Call outs I was told today are around £125 + vat So Monarch whilst the unit is working well my experience today has only given you 3* May I suggest that as most goods are purchased on line that once the unit has been registered the company contact the customer to enquire about extending the Labour guarantee So buyers be aware

My recent holiday tour of west coast of USA was cancelled due to the virus. Cosmos cancelled well in advance. I have been refunded in full within ten days of the cancellation. Having heard on how other people who have had their holidays cancelled and are having problems getting refunds cosmos must be congratulated on their no nonsense refund policy. Well done Cosmos. Will rebook with you when everything returns to normal.

Extremely Sad... Flew with Monarch on Saturday and enjoyed the experience. In light of the news this morning, I'm extremely sad for all the staff & their families, who are now without a job. Your Monarch spirit will live on..

Both ways arrived early. The captain on return communicated often which I liked as it puts you at ease. Staff were friendly. Easy to check in. Only downside are the in flight prices and food availability. On return barely anything was available. Prices are a bit OTT!!! £4.50 for a sandwich!

Really happy with the Airport and flight experience on leaving Manchester. On arrival at Malaga airport met with our Coach driver to transfer everybody. No problems and efficient. On arrival at our Hotel we are given a piece of paper with telephone numbers on. Pick up times for our return journey ,Spanish consulate, if needed change time of our pick up. A list of trips and costs with a telephone number to phone. A emergency number. Having decided Gibraltar was a visit we wanted we rang the number. A Spanish answers phone message I couldn't understand but the bleep at the end I left message and phone number. No response rang the next day same again. No folder of any information left in hotel like other tour operators. No map of Torremolinos given. The hotel sorted out our trip and tourist information and answered our questions. Can understand in November no rep on site. But phone numbers given out someone should be available to pick up on times that are advertised