ColorfulImages Tracking Order Status

Ordered off Amazon. No communication no tracking. After a month and delivery date changes twice finally able to cancel order and get refund. They were gruff about it even then not communicating.

I ordered address labels with our photo on it that matched our Christmas card. I ordered them on November 18th. They arrived Dec 21st, too late to put them on the cards. I delayed my cards by about a week but could not wait any longer. This is the second time I ordered labels well ahead of Christmas that did not arrive in time. I think I am done with this company.

I am giving them 5 stars due to outstanding customer service. I never received my order but my check was cashed. It seems as though their company has a problem with deliveries based on the reviews I read. However, "Isaac" offered to replace my order or issue a refund. I chose the replacement and was happy they had a record of the order since I could not remember exactly what I ordered. Very happy with the outcome.

I placed an order that took over 3 weeks before it got to me. I called about it 3 times and got no satisfaction. they always said they would return my call but never did. The item I really wanted said 'out of stock', so I ordered something else, but when I went back a few days later it was back in stock so I really didn't get want I wanted.

I don’t know what has happened to this company. They used to be very good, but the last time I ordered from them, it took well over 2 weeks to get part of my order, and another part (some address labels), never did arrive. There was no tracking information available on the website for my order. I called their customer service line and the rep did re-order the labels at no charge to me. When I had waited for those for over 2 weeks, I called back. The rep I spoke to at that time said that they use DHL for delivery to the post office and the post office delivers to the customer. She said that DHL is very slow and said that they should have sent the replacement order by Fed Ex. I asked if I ordered again in the future if there was a way to specify I would like the order shipped by Fed Ex. She said you have to select “expedited” service at an additional charge. If DHL is really the problem, then Colorful Images needs to dump DHL. At the least, I should be able to track my order. I’m just glad the first order was not for checks! I have ordered checks from them in the past but will think twice before I do so again!