Coldwater Creek Tracking Order Status

Although their clothing styles are attractive, I hate ordering from Coldwater. Their prices are high, they charge for shipping, and order fulfillment and delivery is slow!

Have bought from Coldwater Creek for over a decade, always assured that what I ordered fit well, and was of excellent quality. But my last two orders, I see slippage in quality, and in sizing. I ordered a pair of jeans in size 16P. I must have 15 other pairs of pants and jeans from Coldwater Creek in that size that I wear all the time. Well, when I got the jeans, they were so small I could not even begin to try on. I also ordered a dress, and that was way too small as well. So very sad that a company that I could always trust for fit and quality has gone downhill. I called customer service, and asked if there had been a change in their sizing measurements. The lady I spoke to (who barely spoke English) had no idea, nor any contact she could provide who would know. I know they went Chapter 11 in 2020, and then started back up again, and seemed fine. But they were actually bought out by a company. In September 2020, Coldwater Creek's inventory and intellectual property assets were acquired in a $12.2 million deal with Hong Kong procurement company Newtimes Group. Coldwater Creek's new website went live on December 12, 2020, and Newtimes plans to relaunch its catalog, as well.

Not the Coldwater Creek of old. Fabric and design quality are not good at all. I could once count on items being of higher than average quality and I have pieces that still look brand new after 15 years. These don't look or feel like they'll last a season. My order took almost 2 weeks to get to me, and returns are almost $10 per item with no option for mailing them back via one's choice of carriers. They've lost this long-time customer for good.

I ordered two items. I usually wear a medium petite in other brands. I saw reviews saying Coldwater Creek runs large. That was so right! The small petite size I bought fits like a large and is way too long. I should say I chose that one on the basis of measuring myself and comparing to the size guide. But sending it back to exchange will cost $10. The second item in my order is still being “processed” and no estimate for delivery.

Made a small purchase back in November and just discovered today this company has been charging me monthly for a program I have no knowledge of signing up for. I have contacted the BBB and registered a complaint and asked for a refund for the last three months they've swindled me out of. Used to be a favorite shopping experience. Now? Will never, ever give Coldwater Creek another penny. UPDATE: After filing a complaint with the BBB, Coldwater Creek stepped up and promptly refunded the three debits they took. So I have updated to three stars but even so, the damage is done. I will not purchase from them in the future, because I am distrustful of being scammed again. Maybe this company should take a hard look at their policies and get rid of that Rewards trickery.