Club Med Tracking Order Status

IF YOU LIKE DAILY COLD SHOWERS A TELEVISION THAT DOESNT WORK. OLD PROPERTY WITH POOR CUSTOMER SERVICE AND AVERAGE FOOD THIS IS YOUR PLACE. Apparently the lower number building behind the stage does not have hot water coming from the sink but not the shower. I am very miserable being out in the sun on the sea and sand body smelling and have not had hot water for four days and I am here for another four. Noone from management has called to offer help or a solution. What a Ripoff! . called for shower and TV HELP SINCE DAY ONE....NOTHING....ITS NOT WORTH THE MONEY ....find a newer place to stay for the money

Stayed in Tignes earlier this year and rebooked again for next year. Staff great - really helpful in the boot room and entertainment team all really lovely, rooms were beautiful, no faults with food. Fresh powder every day! Had a fab time!

Holiday in punta Cana cancelled one week out due to a fire. Told we had 2 options: cancel or move to a more “exclusive “ resort. Shouldn’t have been more exclusive as we had paid for “exclusive” area in Punta Cana. We had booked an ocean facing room and were told the only equivalent one was in front of the kids beach. Not the holiday we had in mind. We asked if they had any other resorts with space that week and were told that was not an option. Minimal apologies and lack of empathy from staff was surprising given how they sell them selves. Needless to say we will never use Club Med again. 5 star treatment it is not. We have had better customer care with companies that charge half the price.

I think the Club Med experience as a whole was excellent. The fact that the only thing that was not included was ski hire made the holiday a very relaxing, stress free and enjoyable. In particular a big shout out to my French ski instructor who showed us the best snow everyday and made it his mission to improve everybody’s skiing in the group. The only miss at La Plagne was the lack of access to a swimming pool and inability to show the Scottish rugby during the Six Nations. All in all Club Med were great and good value for money which is becoming increasingly important with escalating ski holiday costs.

The ethos & special atmosphere appears to have been lost especially at meals when a GO would have joined the table; eg The white event is magnificent, obviously creating alot of work but there is no organising or inclusion of couples to tables. Seemed to be more GOs than GMs who weren't busy. Years ago if one wanted to play any sport & one was alone a GM would offer to accompany you.