Branders.com Promotional Products Tracking Order Status

My experience with Branders has been nothing but positive, from the quality of the product to the responsive customer service. I have ordered approximately 5 times for my business - marketing swag. Everyone loves the stuff.

This company seems to be promising - but when you delve deeper and need basic followup and responsiveness from their reps - unfortunately, they are incapable of providing a thorough customer service experience. They're CS is great for answering initial questions…but if you end up ordering from them, none of their representatives READ THE INSTRUCTIONS. I initiated an order with Branders on 10/17. I gave them everything they needed, EVEN FULL PAYMENT, they promised to deliver our order by the date we needed 10/28. Over the course of 2 weeks, I contacted various CS reps, and NONE of them could follow through with our communication. I had to speak to so many people, because when I thought I got one that was competent and trustworthy, they disappointed and I had to find another. They're follow thru is VERY POOR. Long painful (expensive) story short: I initiated order on 10/17 needed it by 10/28. Told by all, it would be delivered by 10/28. On 10/28, NO DELIVERIES. I called THAT DAY to find out that they BRANDERS.COM, hadn't even produced any of the order - my PO was sitting, and no-one did anything with it - ON THE DAY IT WAS SUPPOSE TO BE IN MY HANDS. That day they promised a full refund….it is now 5 days later and they (ONCE AGAIN) are not responding and following through. And now I am chasing their customer service reps to process our full refund. DO NOT ORDER FROM THIS COMPANY. There are better branding companies online to use.

Gerri Brooks in customer service was great and fixed the issue right away. My original shipment came over 50% smudged and misprinted due to lack of careful handling or not letting it dry properly, I am not too sure. Regardless they made it right as soon as they could and I received the product just in time for my event. I would recommend this company and I will be ordering from them again in the future due to receiving great customer service. Thank you!

Today I placed an order for multiple items on Branders.com. Through the "Chat" feature, Anthony Carlo Lee was extremely helpful in helping me place my order and answering ALL my questions in a friendly, professional, and informative manner. I was extremely impressed with his customer service as well as my overall experience on the site. I will recommend Branders.com to my future clients as well as colleagues.

I've been using Branders for a couple of years now and they have never disappointed me. Yessenia was my rep today and not only was she pleasant and polite, she went out of her way to make sure I was able to order what I needed and at a discounted price too. How often do you get service like that these days? I'm 100% satisfied and will continue to use them.