Bonefish Grill Tracking Order Status

Had a great dinner this evening! Lynn B was awesome! 5 STARS for sure! BoneFish Grill, 5025 N 12th Ave, Pensacola, Florida

In the past, Bonefish Grill has been a restaurant that I had considered somewhat upscale with outstanding service and food. This past Monday evening, 1/9/23, I was at dinner with 8 other people at the Bonefish on McMullen Booth Rd. Our experience was far from what was expected. Timing was not an issue since we were there to celebrate a birthday for a friend. Although there were very few people in the restaurant, it took a considerable time to first take our drink orders and bring water to the table. The server appeared to have little experience as she seemed to be somewhat confused while taking our orders, but we were patient. As the food came out, 4 of the people present received their food, while the remaining 5 people sat and waited. The wait had been about 10 minutes until eventually, the entire table was served. A member of our group ordered fish and when it had come out, it had a real fishy smell which indicates that the fish was not fresh. She had subsequently gotten ill afterward. I ordered a filet mignon medium rare. As I cut into the meat, although it was more done than desired, I reluctantly ate it. This was the toughest filet mignon I have ever had. Along with a relatively small scoop of mashed potatoes, this was one of the worst dinner experiences I have ever had. My wife had a dish served with rice, however, the rice was cold. The manner in which the food was served and the table service lacking, we opted to not complain and to just enjoy visiting with friends. Although it was a Monday evening during dinner hour, the restaurant was virtually empty. The shopping center is undergoing renovations; however, this is not an excuse for poor service and low quality of food. Overall, I am very disappointed that this meal was far from what would be expected at any restaurant, and specifically a restaurant with the reputation as a destination location for high quality food and service. Neither my wife or I had any alcohol drinks with our dinner and with tip, this was a $65.00 disappointment.

Went to Bonefish at 7801 Irlo Bronson Memorial Highway Kissimmee, FL 34747 for dinner with my wife. Just had mains (fish & chips + imperial cod). Imperial cod was way under cooked (raw in middle). Meal was taken away and replaced (eventually after my wife had eaten her meal) with v small piece of fish - this time the broccoli was too al dente (raw). Told manager would come and check everything was ok second time around, but they were a no show. Nothing was comped. Probably should have made a fuss, but didn’t want to detract from what had been an enjoyable day for us. I’ve been to a number of Bonefish restaurants and had average to good experiences, but won’t risk going there again after this evening.

This is for the location on 1260 Bower Pkwy, Columbia, SC - Dine In. I kept meaning to write reviews the last 2 times, but forgot...anyway: Had the Calimari appetizer twice and Ahi Tuna once: delicious!; had the Sea Bass once, Pecan Crusted Trout once and I forget the 3rd: delicious!; excellent bar, great service. Bacon Mac n Cheese was so-so, as were the desserts, but not bad enough to lower my 5 star rating. I'll definitely go back...again.

I take my wife here on special occasions but the prices are reasonable. The staff is incredible attentive. The one time I had a problem with my food, they brought me a whole new dinner and comped it. Fun atmosphere, excellent food, and great customer service!