BEYOND RETRO Tracking Order Status

I loved all the clothes I have ordered in the past. However one item arrived damaged, unwearable as seam completely split. I followed the instructions submitting photos online, I also called a few days in. Anyhow, the problem never got resolved. Luckily for me the item was cheap enough not to give me sleepless nights. But it really is a shame that customer service is so bad and therefore I won't be ordering again.

Edit: BR were really helpful on the phone and this has all been resolved. It took longer than I'd have liked, but grateful to Mattie and the team for sorting. Beyond Retro didn't deliver two items in my order despite charging for them. I have emailed the customer care address five times over the last month without reply, even going into the Oxford Street branch to ask about an update (which wasn't given). I've been a regular here over the last ten years, but the first sign of trouble has left me feeling scammed.

This review is for the online UK store. Pros; - They are quick to respond - offer good discounts. - received a refund although a return went missing. Cons; - I expect a fusty smell with second hand items but not to receive items covered in snot or who knows what it is. - Tissues in pockets in many items. - Measurements are often not accurate. - Several items from a big order needed the rag bag. They should not be sending things out to customers like that, unless it's like £3 & the flaws are pointed out. (Like other platform do.) - a refund took 5 weeks! - Refunds are always off by a fiver, even though you pay for your own returns.

I used to really like beyond retro but recently I've noticed the quality of the items isn't great and the customer service is terrible. It used to be really easy to return items before but now it's really difficult to get a return label sorted and contacting the customer service doesn't achieve much. It's a shame because I used to shop much more with them but I don't really think it's worth it now as I'm finding most items look completely different to the photos they use online and you then have to pay to return stuff.

Always a great experience ordering from BeyondRetro, My go-to for excellent vintage pieces! Ordered a gorgeous beige trench coat and it arrived so quickly! The quality is incredible. Definitely a loyal customer :)