Audioengine Tracking Order Status

A humming sound can be heard from the active speaker cabinet even when no cables attached and no BT input. Returned speakers to the company from which they were purchased for testing and was told as there is an amp inside the cabinet, a hum is not out of the ordinary. Have tested KEF LSXs, Klipsch The Fives and Dali Oberon 1c, none of which have the same hum.

Very poor customer service. The phone number provided-never answers and after leaving a voice message, no response. Completed online inquiry, no response. Very very poor.

Got a faulty product. Audio Engine said it had to be "repaired", which is nonsense for a brand new product of course. Two months later I still have not received a replacement and they have pushed the fix time yet another month. Pure rubbish customer service. I'm trying to cancel with the supplier. Will never buy from this company again.

I live overseas and own a surround-sound audio system including front, center and surround speakers. The local distributor for Audioengine sold me a wireless transmission and amplification system for my surround speakers that included the Audioengine W3 wireless audio transmitter and receiver. He charged me almost twice the U.S. price for this item. The neck sleeve between the USB connector and the body of the wireless audio receiver became torn, the wires were exposed, and the contact became intermittent, which messed up the reception. The distributor refused to replace the receiver for me, claiming that his supplier would not replace it for him.However, his supplier is none other than himself, as he is also the importer. I e-mailed Audioengine Support. They opened a case number but did nothing and ignored my subsequent messages. I then e-mailed Dave Evans, the Audioengine CEO, but he did not even bother to reply.