April & Oak Tracking Order Status

Do not use this online furniture firm. I ordered a rug in early April and paid over $1000 . I then got tired of waiting and cancelled that order in early May and reordered another rug , which was cheaper. April and Oak would only give me a credit for the price difference. I still haven’t received the order , April and Oak do not acknowledge my phone calls or emails , is this illegal? Mary Ann Ferrier Brisbane

Made a purchase from this company. I have not received an invoice for my payment. They never answer the phone number they provide for customers. No response to emails.No response from there online help chat. I will be entering a dispute with PayPal to get my money back. Products have not been delivered.

Bought a boho style desk but use it as an entrance table and also a matching mirror. Its beautiful and Im really pleased with it. Shipping took a bit longer than anticipated, but to be expected with Covid delays as it was stuck in depot not their warehouse. I will be back again, another online store to rely on.

Spent over $2000 with this company for 6 dining chairs. They are so scuffed and damaged they look second hand and I’ve tried to contact them on every available platform, they just promise call backs that never happen. Have had to escalate to PayPal to resolve. Still waiting for the company to call me back.