Annie Selke Tracking Order Status

Their website promoted a bench on sale for an incredible price. So, I ordered it. What arrived -- 3 weeks later -- was a cube, not a bench. I called Cust. Service and they said they'd send the correct product. Okay, great! Then, the next day, I got an email - in fact email after email from a snarky CS rep telling me that I knew I was ordering the "cube" and that she was sending me a tag to return it via FedEx and then, then, I'd get my refund. Mind you, no apology, no admission that their website STILL shows the same product at the same incredible price. Just, I'm wrong and this is what is going to happen. Nope - it is illegal to promote something on your website and not honor the price. So I said so. And they don't give a poot. Never expected such unethical behavior from this company. Never again.

I rarely leave bad reviews. 1. Ordered an item on sale. Item never arrived. After I initiated an inquiry, AS just said, too bad so sad, it's sold out. No attempt to contact me and initiate refund or get item in stock. Item WAS back in stock a few weeks later, but AS would not honor the previous sale I had purchased it under. 2. Ordered large ottoman. Wrong item arrived. Took multiple emails and phone calls. Took AS a week to respond to my inquiries (only after I emailed and called). Took them a week to even PLACE the new order. Took them 2 weeks to pick up the old item. Customer service was completely unhelpful and rude. Never again.

I bought what was supposed to be a high-quality Dash & Albert rug from Annie Selke. Two years later, even though the rug was in my bedroom, which is clean and dry, the backing was completely detaching from the rug. This rug is in a low-traffic area and I don't wear shoes in my home. I tried to work with Annie Selke to get a replacement or some kind of financial compensation to get it repaired, but they wouldn't even send me any fabric glue. This rug was not inexpensive. All they offered was a vague recommendation that I should get a "latex glue" and then offered to give me a discount ON MY NEXT PURCHASE. I asked, "Why would I ever buy another product from you when you won't stand behind the quality of the product I already own?" I ultimately opened a complaint with the Better Business Bureau, which they have ignored. Terrible experience.