AmScope Tracking Order Status

Curious website there amscope.uk subsidiary. I placed an order using there online payment method which shows debit card icons and clearly states they accept debit cards. The payment left my account and I looked forward to getting my child's microscope in good time for Xmas. 2 weeks passed and I had to email to ask where was my order. I got a email back saying payment was rejected. the reason appears to be, they do not accept debit cards, just credit cards, PayPal and wire transfer. The experience was annoying as the checkout says they accept debit cards like 99.9% of retailers, even taxi drivers take debit cards and I'm not leaving the security which this provides for my account. I would of left a better review if they emailed to tell me my order was refunded and cancelled, but no I had to chase it up myself, luckily I hadn't left it too close to Xmas to get a replacement. This needs sorting, it's not very hard to sort this out and raises an eyebrow as to why debit cards are not accepted. It's weird.

Superb service and communication from Maria (Amscope.de). Amscope.de don't ship to Switzerland but she offered to deliver to a UPS Access Point in France and I hopped over the border to collect it. Free shipping within Europe on a 25Kg microscope is excellent and saves approximately 500USD from US or China. I ordered a 3.5X-90X Simul-Focal Stereo Microscope (SM-4NTPZ-3PL) and it is an excellent device for an electronics laboratory. One can solder using the stereo eyepieces and simultaneously inspect using the camera. Please work on VAT free shipping to Switzerland, I had to pay both Dutch VAT of 19% plus 7.7% Swiss VAT (total 26.7% VAT) instead of 7.7%. There is no possibility of VAT refund from the Netherlands on a non-company purchase. The product still represents good value even with the unnecessary VAT payment.

Excellent customer service from Maria. DPS messed up my return, but Maria was fantastic and prossed my refund promptly. Highly recommend

Microscopes are not sophisticated although fine for everyday use if you don't do much high magnification/oil immersion work, but do not buy any accessories unless there is free postage. Items are shipped from Netherlands at ridiculous cost.

My 8 year old son loves microscope kit with slides! He pretends like he's a scientist or police investigator! Another alternative to electronics!