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The response to my support request was tardy but the explanation was a reasonable one. More importantly, the problem with my account was resolved by a person who did a superb job and left me feeling satisfied and grateful, a somewhat unusual experience with tech support generally. Having used and recommended 1Password for some 7 years, I will continue to do so.

The most critical element of a password keeping file is feeling safe about your passwords. When there are technical issues, and you need to delete your files, it can be very scary. But AgileBits is ALWAYS there to help you get things back on track. It may take awhile because working with them is via email and different time zones. But the upshot is that the technician experts ALWAYS get you back on track with all the correct files. I could not manage my passwords without them.

My experience over the past 10 years I recently had a problem with my 1password. Tech support was prompt in replying and solved the issue (24 hrs). As for the previous comments re: the upgrade from 1password 6 to 7, I too was caught off-guard that it was going to a paid version. However, after contacting tech support, they immediately sent me a link to version 6 and I was back in business as usual in less than 2 hours. The person saying thatAgilebits would not send them version 6 had a different experience than I did. Since then, I have reviewed the pros and cons of version 6 vs 7 and have paid for the upgrade. I have been using 1password for probably over 10 years. I have never been disapointed with the team over there. It is a great product, syncing over two computers an iPhone and iwatch, and is better than ever.

I have tried for over two weeks to get ahold of somebody at AgileBits for help with 1Password for Mac and iOS! Crickets! No reply to email, no ability to contact anyone via phone for support, their online FAQs do not answer my question, etc! We use 1P for all our computers and devices, and 1P has stopped working, and the company is absolutely impossible to get a hold of! We have so many passwords, that it is impossible to remember them all, and have no way to use them now! We are unable to log into very, very important websites! We will be looking for another password manager. Agile Bits' customer support is absolutely worthless!

Please work on your support. When s** hits the fan and you need to use passwords (5-10 times per day) it would be nice to have them. This system is not for common people - you would have to be a tech developer to use 1Password.